Meeting the Needs of Buyers and Sellers

This online course provides crucial information for working with buyers and sellers.

The first half of this course covers how real estate professionals establish relationships with buyers, and how to match buyer expectations with the current market. This section also explores the process of credit reporting, and describes various loan products in detail.

The second half of this course examines initial contact with the seller, managing seller expectations, and how to best position homes in a particular market. Current technologies and resources are explored, as well as agent presentations, loan products, and the market challenges an agent may encounter.

Learning Objectives

After completing this course, you will be able to:

• list the five benefits of correctly managing buyer expectations.
• explain the DISC behavior profiles.
• describe the importance of managing buyer expectations.
• explain how a knowledge of loan financing is useful to a real estate professional.
• describe the reasons credit bureaus report credit scores differently.
• discuss the market share and likely borrowers of FHA loans.
• describe the purpose and advantages of VA loans.
• identify the seller concession amounts for conventional loans.
• explain the problem of inflated seller expectations.
• list the Four Pillars of Branding that are important to an agent's success.
• identify the types of loans that may impact a buyer's choices.
• describe strategies for serving customers when listings do not sell.
• calculate an absorption rate for home sales.
• describe how to position a home where the buyers are buying.

Course Content

This course is divided into fourteen chapters. Each chapter begins with a video lecture from the course instructors, either Jackie Leavenworth or Chandra Hall. After the lecture, interactive activities will help reinforce the tips you just learned. The chapter will end with a short multiple-choice question quiz.

After completing all of the modules and a short feedback survey, a course completion certificate for North Carolina real estate continuing education credit will be issued. Keep this completion certificate for your personal records. North Carolina REALTORS will then upload your course completion credit to the North Carolina Real Estate Commission. 

Course Completion Requirements

1. Download Student Manual
2. Complete each module
3. Complete course evaluation
4. Pass final exam

Course Access

Access to this course is allowed for 45 days, with a 45 day extension, if needed. Contact Tech support (see contact info below) for an extension. The course will be available 24 hours a day, 7 days a week, unless there is scheduled system maintenance. If this course is not completed within the given amount of time, a reinstatement fee may be charged.

North Carolina Real Estate CE Credit Disclaimer - Although you have 30 days to complete the CE version of this course, all CE for the current renewal period must be completed by June 10. CE credit will not be available from June 11 to June 30.

Technology Requirements

This course is compatible with all major web browsers and operating systems. This includes Internet Explorer 8+ and current versions of Chrome, Safari, Opera, and Firefox. Current Android and iOS mobile devices are supported.

Keynote/OnlineEd Technical Support

Toll-Free: 866-519-9597
Direct-Dial: 503-670-9278
(9:00 a.m. – 5:00 p.m. Pacific Time, Monday-Friday)

Email: mail@onlineed.com
(All day and weekend response)

Please contact tech support for any questions or issues with the course.

Instructors

Although this course is largely self-guided, you may contact your instructors at jackie@coachjackie.com and chandra@chandrahall.com if you have questions or concerns about the course content.

Issuance of Course Credit

At the end of this course, you will receive a link to download a legal completion certificate. This certificate can be printed on your personal printer. If you do not have a printer, you may contact OnlineEd Tech Support to have a copy faxed or mailed. Credit will not be issued for incomplete or partially completed courses.

Price, Cancellation, and Refund Policies

Keynote online course pricing is available on the purchase page for each course. No refunds are available for this course. Cancellation requires no notification and students may discontinue the course at any time.

Policies on Cheating and Misrepresentation

Misrepresentation of personal identity is strictly forbidden for all OnlineEd courses. Falsifying personal information, forgery, and misrepresentation may result in immediate suspension. Additional actions by state and federal agencies may include loss or suspension of a license, failure to grant a license, fees, or criminal prosecution.

Cheating on courses that supply completion certificates, designations, or official credit is not tolerated. OnlineEd is not obligated to continue to furnish credit or continued support for students caught cheating on any part of the coursework or testing.