Successful Seller Client Systems

Working with today’s sellers is a process that begins with a phone call and should end with referrals after a successful close. The steps in the process require systems and skills. This course takes real estate professionals through each step of the process and includes unique strategies, dialogues and skill sets to enhance the professional counseling and services provided to today’s sellers.

The modules covered in this course are:

1. What Different Sellers Need
2. Listing Consultation
3. Professional Preparation 
4. Discover Their Expectations
5. Earn the Right to List
6. Price to the Market
7. Integrity
8. Directional Meetings
9. Offers and Negotiations 
10. Escrow: No Surprise Approach
11. Closing: Make It a Positive Experience

Learning Objectives

At the conclusion of this course, students will be able to:

• identify the various needs of different types of sellers. 
• describe the three stages of the seller interview process.  
• create a pre‐listing packet to help sellers prepare for the appointment. 
• list the four kinds of expectations that should be discussed and understood during a listing presentation. 
• pair a seller need with an offered skill or service. 
• describe how your service, skill, time and cost will justify your fee. 
• describe the difference between pricing and positioning. 
• devise a strategy for remaining in communication with seller
• describe the purpose of a directional meeting. 
• identify the pros and cons associated with electronic and in‐person offers. 
• create a flowchart or other tool to help sellers understand and be prepared for the escrow process. 
• identify at least two ways you can leave a memorable impression with sellers after closing. 

Course Content

Each module will begin with an informational video lecture from the course instructor, Jackie Leavenworth, followed by interactive activities to expand upon the module's subject. At the end of each module is a short quiz to help remember the important points you should now be better familiar with.

After completing all of the modules and a short feedback survey, a course completion certificate will be issued. Keep this completion certificate for your personal records. If you choose to purchase continuing education credit at checkout, a real estate continuing education certificate will also be issued. North Carolina REALTORS will then upload your course completion credit to the North Carolina Real Estate Commission. 

This course will take about 4 hours to complete.

Course Completion Requirements

1. Download Student Manual
2. Complete each module
3. Complete course evaluation
4. Pass final exam

Course Access

Access to this course is allowed for 45 days, with a 45-day extension, if needed. Contact Tech support (see contact info below) for an extension. The course will be available 24 hours a day, 7 days a week, unless there is scheduled system maintenance. If this course is not completed within the given amount of time, a reinstatement fee may be charged.

Technology Requirements

This course is compatible with all major web browsers and operating systems. This includes Internet Explorer 8+ and current versions of Chrome, Safari, Opera, and Firefox. Current Android and iOS mobile devices are supported.

Keynote/OnlineEd Technical Support

Toll-Free: 866-519-9597
Direct-Dial: 503-670-9278
(9:00 a.m. – 5:00 p.m. Pacific Time, Monday-Friday)

Email: mail@onlineed.com
(All day and weekend response)

Please contact tech support for any questions or issues with the course.

Instructors

Although this course is largely self-guided, you may contact your instructor at Jackie@CoachJackie.com if you have questions or concerns about the course content.

Issuance of Course Credit

At the end of this course, you will receive a link to download a legal completion certificate. This certificate can be printed on your personal printer. If you do not have a printer, you may contact OnlineEd Tech Support to have a copy faxed or mailed. Credit will not be issued for incomplete or partially completed courses.

Price, Cancellation, and Refund Policies

Keynote online course pricing is available on the purchase page for each course. No refunds are available for this course. Cancellation requires no notification and students may discontinue the course at any time.

Policies on Cheating and Misrepresentation

Misrepresentation of personal identity is strictly forbidden for all OnlineEd courses. Falsifying personal information, forgery, and misrepresentation may result in immediate suspension. Additional actions by state and federal agencies may include loss or suspension of a license, failure to grant a license, fees, or criminal prosecution.

Cheating on courses that supply completion certificates, designations, or official credit is not tolerated. OnlineEd is not obligated to continue to furnish credit or continued support for students caught cheating on any part of the coursework or testing.