Meeting the Needs of Buyers and Sellers

This online course provides crucial information for working with buyers and sellers.

The first half of this course covers how real estate professionals establish relationships with buyers, and how to match buyer expectations with the current market. This section also explores the process of credit reporting, and describes various loan products in detail.

The second half of this course examines initial contact with the seller, managing seller expectations, and how to best position homes in a particular market. Current technologies and resources are explored, as well as agent presentations, loan products, and the market challenges an agent may encounter.

Learning Objectives

After completing this course, you will be able to:

• list the five benefits of correctly managing buyer expectations.
• explain the DISC behavior profiles.
• describe the importance of managing buyer expectations.
• explain how a knowledge of loan financing is useful to a real estate professional.
• describe the reasons credit bureaus report credit scores differently.
• discuss the market share and likely borrowers of FHA loans.
• describe the purpose and advantages of VA loans.
• identify the seller concession amounts for conventional loans.
• explain the problem of inflated seller expectations.
• list the Four Pillars of Branding that are important to an agent's success.
• identify the types of loans that may impact a buyer's choices.
• describe strategies for serving customers when listings do not sell.
• calculate an absorption rate for home sales.
• describe how to position a home where the buyers are buying.

Course Content

This course is divided into fourteen chapters. Each chapter begins with a video lecture from the course instructors, either Jackie Leavenworth or Chandra Hall. After the lecture, interactive activities will help reinforce the tips you just learned. The chapter will end with a short multiple-choice question quiz.

After completing all of the modules, a 30-question final exam will be given. The final exam is not timed and can be attempted as many times as needed to earn the minimum 90% passing score. A course completion certificate for Kansas real estate continuing education credit will be issued after passing the final exam and completing a course feedback survey.

Instructors

Although this course is largely self-guided, you may contact your instructor at jackie@coachjackie.com if you have questions or concerns about the course content.

Issuance of Credit

You will receive a digital Kansas continuing education completion certificate (PDF) after the completion of this course. This certificate can be printed or kept digitally with your records.

The Kansas Association of REALTORS® (KAR) will upload your CE course completion record to the Kansas Real Estate Commission (KREC) within 5 days of course completion. You do not need to send the course completion certificate to KREC unless requested to by the commission.

Technology Requirements

This course is compatible with all major web browsers and operating systems. This includes Internet Edge and current versions of Chrome, Safari, Opera, and Firefox. Current Android and iOS mobile devices are supported.

Course Access

Access to this course is allowed for 45 days, and up to 180 days after completion, whichever is greater. The course will be available 24 hours a day, 7 days a week, unless there is scheduled system maintenance. If this course is not completed within the given amount of time, a reinstatement fee may be charged.

Cancellation and Refund Policies

No refunds are available for this course. Cancellation requires no notification and students may discontinue the course at any time.

Policies on Cheating and Misrepresentation

Misrepresentation of personal identity is strictly forbidden for all courses. Falsifying personal information, forgery, and misrepresentation may result in immediate suspension. Additional actions by state and federal agencies may include loss or suspension of a license, failure to grant a license, fees, or criminal prosecution.

Cheating on courses that supply completion certificates, designations, or official credit is not tolerated. Keynote is not obligated to continue to furnish credit or continued support for students caught cheating on any part of the coursework or testing.