Broker Management: Management Skills and Optimizing Associate Performance [Mandatory/Elective]

Course Goals:

This course is designed to give the licensee a comprehensive introduction to broker management. In the first chapter, basic management theory is reviewed along with the basic business principles a manager should know and be familiar with. A discussion of basic management skills is introduced that will focus on the skills necessary for managing a real estate brokerage. Using economic indicators as a management tool along with compliance with business law and ethics is also discussed. A brief introduction to financial management is also presented, including basic trust account administration.

An entire chapter is devoted to associate performance. Included in this chapter are the topics of motivation theory, the roll of management in motivating staff, and a discussion of the vital leadership skill of communication.

The third chapter focuses on staffing, recruiting, training, and associate retention.

Course Materials:

The course contains approximately 77 pages of text divided into three chapters. A review quiz of 10 questions follows each chapter. A passing score of 70% or greater is required prior to being allowed to proceed to the next chapter.

At the end of the course a final examination of 30 questions is required. A test score of 75% or greater is required for course completion.

The Real Estate Division requires that the final examination is not downloadable or printable. The student will be notified of the number of questions answered correctly after final examination has been completed. The student will not be given the questions which were answered incorrectly.